Looks like I can get a replacement by calling 1-800-222-2310 and ordering it, but if they offer replacements in metal, why use plastic in the original when it appears to be the across-the-board complaint?

I think this is an excellent product, use it pretty much every day, it is of excellent workmanship and quality

This Shredder is very nice i love it. But just be careful entering 20 pieces of paper all in one time, it can cause a problem with the Shredder. Overall, it is awesome shredder to have at home for any emergency!!!! I love it!!!

The best shredder I have ever used. shreds everything it claims like credit cards. you have to shred really thick stuff for it to even slow down a little. I am totally impressed..... makes all other shredders seem like junk although in most cases the...

I recently purchased this shredder and when my husband and I opened the package we were amazed at he durability and how well the shredder was constructed. The shredder does exactly what is advertised. Credit cards and 12 sheet shredder, Once I began to...

Very good quality product. Happy that I went with this one instead of another one. I would recommend this shredder to any of my friends or family members.

I shred a lot of papers and this one works great. I had one for probably 15 yrs or more and it finally gave out on me. This is smaller but just as good.

I order a lot of stuff from fingerhut --and I have always enjoy their products--but this never shred the first basket full before it stop running--but I'm willing to try another shredder---because I think I just got a bad one--it does happen--

I was amazed how easy it works and does all I need to shhred

This has to be one of the best shredders that I have purchased. I shreds like a champ.